Passion on tap

Anthony Gladman goes behind the scenes, to find out what motivates those prepared to give something for nothing


There’s a romance to working with beer. Seen from the outside it’s easy to imagine scenes one might file under headings like Artisanal or Fun Times. The brewer sampling his hops, picking just the right batch to add to his gleaming copper kettle. The staff pass hanging from its lanyard around your neck at a beer festival, granting access to the private lounge where the rarest beers are served.

Seen from inside, working with beer is of course just that: work. Brewing is a hard, physical job. Sales is exhausting. Serving behind the bar can be great, but it can also be a thankless slog. And none of it pays that well. You don’t go into the beer trade for the money. Sure, people are making a living, but very few are getting rich along the way. And yet for all the workaday reality, some of that romance endures. People choose to enter the industry because they love beer.

But some people take this even further. You’ll see them serving at beer festivals up and down the country. You’ll see them working as stewards in competitions. You’ll see them running campaigns supporting worthwhile beery causes – and doing it for free. They are the volunteers greasing the wheels that keep beer culture moving.

The majority of people who volunteer do so at beer festivals. It’s easy to understand why: there are lots of opportunities to get involved and for most the barrier to entry is low. You don’t need to be skilled or know lots about beer. You just need to supply your time, your energy, and a sunny outlook.

If you talk to festival organisers, it becomes clear that most depend on volunteers. Rosie Kerr runs ABVFest in Belfast, which has relied on volunteers since it began in 2015. “They support us in so many ways: scanning tickets, working at our bar, meeting and greeting attendees, set-up, clear-up, helping at our tasting events or at our beer token kiosk. We couldn’t run the festival without them,” she says.

Rivca Burns, festival manager for Manchester’s Indy Man Beer Con (IMBC), says the festival could not run in its current format without volunteers. “Working with volunteers is such a rewarding experience and really helps to cement the sense of community that we are so proud of having at IMBC. We seriously love and appreciate our volunteers. We get to meet some incredible people who are as engrained in the festival as a lot of the brewers are.”

In return for their time, volunteers will be fed and enjoy free entry to a subsequent session of the festival. As a side-bonus, they also get a sneaky chance to scope out beers ahead of time. Free t-shirts are common, plus of course there’s discounted or free beer. But talk to volunteers and you’ll learn they’re not driven by the swag. Certainly it’s important – few would step up if nothing concrete was offered in return – but most people put a higher value on the intangible benefits of volunteering.

Looking for your crowd

Jen Noble felt her life in Canada was missing something. She was a keen craft beer drinker whose imagination had been caught by Boundary Brewing, to the point that she had even invested money in the venture. But somehow that wasn’t enough, so she moved to Belfast in search of a new life and something to ignite her passion.

At first, Jen found it hard to meet like-minded people in her adopted home town. Beer proved the key she needed to unlock Belfast’s social side. When Jen volunteered at ABVFest in 2017 she saw it as a way to meet other craft beer lovers. “It surpassed my expectations, in that I didn’t just meet people, I made solid friends. It felt like a real community. The people were so welcoming and friendly, I didn’t hesitate to volunteer the following year.”

This feeling is echoed by Catherine Webber, a learning advisor from Birmingham. Catherine has volunteered tonnes of times: at Birmingham Beer Bash, Hop City (twice), Dark City, Birmingham CAMRA festival and IMBC. “I love it. It’s really energising for me to talk about beer and share that with new people. It’s also a great way to meet up with friends from around the country.” 

Connecting with people is a common theme. At festivals you can feel that beer is more than a drink; it’s a community built on a shared passion. It’s no wonder people want to play their part. But is enthusiasm alone enough?

When Chris Bayliss set up Craft Beer Rising, he was keen to avoid using volunteers. Chris says he wanted to change the look of beer festivals and put brewers in front of customers. “Too often I’d attended festivals where volunteers didn’t know about the beers or the breweries producing them. You didn’t get a quality interaction or education about the beer.”

Chris still gets many approaches from people looking to volunteer. But while CBR does need some extra support to operate, Chris has strong feelings about where that should come from. “I’ve always had the view that you get what you pay for. If someone seems very keen then we try and find them a paying role. That way you can expect a decent work ethic.”

Does this change the sort of person who ends up behind the bars at CBR compared to other festivals? “People who approach us are keen to get into the industry or looking to expand their network of contacts. We look for someone with good knowledge of the breweries. These are often people who work in the on-trade looking to move.”

Finding a way in

For some people, helping out at a couple of events each year is not enough. Their desire runs deeper. They feel the pull of beer’s current drawing them in. You may well have heard of Stu McKinlay. If not, you’ll probably recognise the name of his brewery: Yeastie Boys.

The company has flourished both here in the UK and half a world away in Stu’s native New Zealand. But breweries don’t just spring up out of nowhere. Like many brewers, Stu began as a home brewer. In the early 2000s, his interest in beer strengthening, Stu began to volunteer. “This was about five years before I started Yeastie Boys. But I already had in the back of my mind that I would like to pursue a career in beer. I saw volunteering as a chance to meet people in the industry and figure out what I wanted to do.”

With this in mind, he signed up for a stewarding role at the New Zealand Beer Awards. Stewarding is still mainly a beer serving gig, but it’s more involved than pouring tasters at festivals. Think of it as Beer Server Plus. “You definitely get the more geeky end of the beer spectrum, or those who have a strong interest in getting into the industry,” Stu explains. “It’s a much smaller pool of people required and most organisers prefer to have people with more experience and knowledge around beer.” For example, in the structured world of beer competitions, organisers rely on stewards to spot when a beer has been entered into the wrong category.

While Stu worked his way up from steward to chief scorer to head steward, he also volunteered with the Brew New Zealand festival. This was the kiwi equivalent of the Great British Beer Festival, and was run by the same people as the NZ Beer Awards. Here Stu made use of his contacts to put together invitation lists of press and industry figures.

When the Brewers Guild of New Zealand formed in 2006, it bought the rights to both the awards and the festival, and Stu found himself co-opted onto the executive committee. He was the only member not directly employed in the beer industry.

It’s clear that for Stu volunteering was a route into the business where he saw his future. “The industry was very small at that stage. You could count the number of craft beer drinkers in Wellington on one hand. By the time I started Yeastie Boys I knew every owner of every craft beer bar in the city and I knew probably half to three-quarters of the owners of all the small to medium breweries in the country as well. So I was very well connected by the time I kicked off.”

Volunteering is hard work, but it is also fun and rewarding. Volunteers benefit in all sorts of ways: they make friends, form a connection with a beery community, sometimes even find their way to making a living from something they enjoy. These people who step up to the mark again and again are as varied as the beer they serve us at festivals. But if there’s one thing that unites them – and us – it’s a love of the liquid that lies at the centre of it all.

Share this article