FAQs

New Members

How Much Does It Cost?

£24 for 8 beers or £29 for 10 beers on a monthly plan billed every 28 days. All our prices include delivery unless otherwise stated.

How Often Do I Get Sent Beers?

You are sent out 8 or 10 delicious craft beers every 28 days. Don't worry, if you run out then you can just text us or fire through an email to support@beer52.com and we'll send you some more.

If you find that you aren’t keeping up, we also have plans where you can get a box every 2 or every 3 months instead.

How Do I Sign Up?

Whether you have a gift card, voucher or just want to get started with us you can head over to www.beer52.com

If you don't have any gift cards or vouchers, head over to www.beer52.com and click on the big 'Get Started' button to kick off your craft beer journey.

If you have a gift card or a voucher, click on 'Promo or gift code?' (Underneath Get Started button) on our home page www.beer52.com.

A pop out will appear, enter your code into the box and click on 'Claim My Voucher'.

On the next page, you will be shown the discount applied on the left hand side of your screen.

Now the code has been applied, you can select your plan. Please note that discounts are offered as an incentive for taking a longer plan with us. Your next billing date and price will be confirmed to you at every stage of inputting your personal details.

Once you've filled out all your details and checked these over, just click ‘Place your order’ to start your craft beer subscription.

Your account dashboard will be displayed once you've successfully signed up with us.

When Do I Get Billed?

The monthly plan is billed every 28 days. Your next billing date is available in your account at all times in the “Subscription” section of your account which can be viewed by clicking on the profile picture at the top right of the screen.

What Beers Will I Get?

Our team carefully curates a selection of craft beers which varies depending on the monthly theme. All you have to do is choose whether you’d like a mix of light and dark beers or light beers only and we’ll do the rest!

What's In The Case?

Depending on your plan, you’ll receive 8 or 10 craft beers which may be in bottles or cans, as well as the latest edition of Ferment Magazine (the UK’s number one craft beer magazine) and one delicious beer snack to enjoy, like Soffles Pitta Chips.

What Is The Difference Between A Mixed Or Light Case?

If you’re a fan of dark beers, then the Mixed case is for you! With the Mixed cases we include 2 or 3 stouts, porters, or other types of dark beer alongside your regular beers. With the Light cases, these dark beers are replaced with more of the pale ales, IPAs, and so forth.

Do I Get An Order Confirmation?

When you place your first order, we’ll send you a Welcome email which gives you a breakdown of your order and your ongoing plan. For future orders, we don’t send out reminder emails but you can always see your next billing date in the “Subscription” section of your account. You’ll also receive an email containing tracking information once your order is ready to begin delivery with the courier.

To access the “Subscription” section, just log in to Beer52.com and click on your profile picture icon.

From here you can select the “Subscription” option and you’ll be taken to this section where you can see your next billing date.

Do I Get Tracking Updates?

Tracking information is emailed through to you when the order has been dispatched, this is normally around 9pm on the day before you receive your order. You can also find this information in the “Order history” section which shows your current and previous orders in full.

You can access this section of your account by clicking on the profile picture icon on the front page of your account.

Can I Change How Often I Get Deliveries?

Absolutely! If you are looking to move to a more spaced out plan just drop us an email or give us a call and we can switch you to a 1 box every 2 months or even 1 box every 3 months plan no problem at all.

I Want Dark Beers, Can You Help?

Unfortunately we don’t offer a dark beer only box but if you’re a fan of the darker side of beer, then the Mixed case is for you! With the Mixed cases we include 2 or 3 stouts, porters, or other types of dark beer as part of your selection.

What’s Beer52?

What We Do

We're the UK's largest craft beer discovery club and we send you a tasty selection of craft beers every month. Join us on a journey of discovery and share our favourite beers from around the planet!

Whether you have just discovered the fast-growing world of craft beer or you're a craft beer aficionado, our boxes are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.

We work really closely with the breweries we feature to give you a little peek into their magical beery world and sometimes they create exclusive beers available only for our subscribers!

Each tasty box of beer comes complete with a snack, as well as a copy of 100 page full-colour Ferment magazine where you can learn all about what's happening and who's who...it's essential reading!

Want to find out more? Check out our website beer52.com

Why We Are The Best Beer Club

Don't take our word for it, here's what some of our 70,000 Beer Club members think of our service.

How It Works

When Does The Beer Arrive?

When you sign up to our beer club, payment is taken immediately and your first order is processed for shipping. You will receive your first case via next day delivery if you order by 3pm, Monday - Friday. We also have a Saturday delivery option if you aren’t available during the week.

How Often Do I Get Sent Beers?

From sign up, you are billed every 28 days for a new box. You can change this if you would like deliveries to be less frequent, simply contact pour team by emailing support@beer52.com. We can change the frequency and the number of beers you are sent out as required.

Can I Pick The Beers?

For our subscription boxes, these are pre selected and cannot be changed. Our beer experts sample hundreds of beers every month in a mission to get the most exciting and diverse range of beers in your case. It’s a tough job but somebody’s gotta do it! That being said you can create your own box of beer within our online shop for one-off orders! Simply go to beer52.com/shop to get started.

Do I Have To Sign Up?

If you would like to enjoy the benefits of our Beer Club (loyalty rewards, free beers, merchandise and much more!) you must sign up to redeem our services. We’re a subscription service, after all!

You can however order a one-off box from beer52.com/gift and select 'One-Off Case'. Please note, discounts are not applicable on any of our gift products. They are only to be used with our Beer Club subscriptions.

Where In The World Are You?

We are based in Scotland's capital city, Edinburgh!

Should you need to get in contact with us by snail mail, our address is below:

  • Beer52
  • 26 Howe St
  • Edinburgh
  • EH3 6TG
  • Scotland
Delivery

How Fast is Delivery?

For your first order, you can select Next Day delivery if you order by 3pm but ongoing the average delivery time is 2-3 working days from the item being shipping out. It can take a little longer in some cases so please allow up to 3 working days from it being dispatched before getting in touch.

Do You Offer Next Day Delivery?

Yes! Have a look at the countdown on the main page of our website. Order before this reaches zero to get delivery for next day.

What Courier Do You Use?

Yodel and MyHermes take care of our delivery services for mainland UK. Royal Mail will be used as a courier if you live in Northern Ireland or Highlands.

Order Tracking

We’ll send you a tracking number via the email you registered with us on sign up, you’ll be able to use the link to get the latest update on your delivery and keep up to date with your parcels progress.

Returns

We are a small company so we logistically cannot offer free returns on the boxes of beer due to their heavy weight. If you wish to return items to us the box must be unopened and you will have to pay for delivery to us. If you would like to return an item, please contact support@beer52.com and one of our friendly team will advise.

Due to the nature of our product, all cases are non-refundable unless defective in which we will send a replacement or a refund.

Manage Your Beer52 Account

Skip, Pause or Cancel Subscription

You can make changes to your subscription at any time by logging into your Beer52 account.

To pause your account or update your subscription, log into your account at beer52.com

You'll be able to manage your subscription completely from here. You can pause your account for a month by clicking ‘Subscription’ on the drop down menu when you click on your profile picture at the top right of your screen and clicking ‘Pause subscription for 1 month”.

To take longer holidays, simply get in touch and let us know how long you would like to pause for and we'll get this arranged for you no problem!

Please note that to cancel your subscription, you’ll have to get in touch with our team by calling 0131 285 2684. We're open Monday - Friday 9am - 5pm.

Please note that we require 24 hours to process your first order before you'll be able to cancel your account.

Update Card Details

If you need to update your billing information, please do so by logging into your account. From there, if you click on your profile picture in the top right of the screen, you will be given a drop down menu where you can select “Account”.

Here you can click “Billing details” to update your card details. Remember to click ‘Update’ to make sure the new details are saved.

Update Address Details

Whether you're moving house or want your box sent to your friend’s house, you can easily update your delivery details by logging into your account beer52.com and clicking on “Account” from the drop down menu that appears when you click on your profile picture at the top right of your homepage.

You’ll then be able to click on “Delivery details” to update your mobile number, delivery address, as well as any delivery instructions.

Change My Password

Simply log into your account, and go to 'Account' from the drop down menu that appears when you click on your profile picture in the top right of your homepage and click on ‘Login Details’. Just remember to click 'Update' for changes to apply!

Still having problem's? Get in touch with support@beer52.com and we'll get you sorted.

Refer A Friend

You can find the FAQ’s for our refer a friend schemes HERE - https://www.beer52.com/invite-friend