Wine: FAQs
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£36 for 3 bottles of wine, magazine and snacks or £48 for 4 bottles of wine, magazine and snacks or £78 for 6 bottles of wine, magazine and snacks on a monthly plan billed every 28 days.
Our 3 pack monthly subscription club includes 3 bottles of wine (£23.01), a copy of our magazine, Glug (£7.99), 2 wine snacks (£5) and free delivery. The price of £36 includes VAT of £3.84.
Our 4 pack monthly subscription club includes 4 bottles of wine (£35.01), a copy of our magazine, Glug (£7.99), 2 wine snacks (£5) and free delivery. The price of £48 includes VAT of £5.84.
Our 6 pack monthly subscription club includes 6 bottles of wine (£65.01), a copy of our magazine, Glug (£7.99), 2 wine snacks (£5) and free delivery. The price of £78 includes VAT of £10.84.
How Often Do I Get Sent Wines?
You are sent out 3 or 4 or 6 delicious wines every 28 days. Don't worry, if you run out then you can just contact us through our Help Centre and we'll send you some more.
The monthly plan is billed every 28 days. Your next billing date is available to view at all times in the subscription section of your account which can be viewed by clicking on the 'Wine Subscription' link in the 'My club' sub-menu.
Our team carefully curates a selection of exclusive wines which varies depending on the monthly theme. All you have to do is choose whether you'd like Whites, Reds or a mix of both and we'll do the rest!
You'll receive 3 or 4 or 6 bottles of wine, as well as the latest edition of Glug Magazine and some delicious snacks to enjoy along with your tasting.
Do I Get An Order Confirmation?
When you place your first order, we'll send you a Welcome email which gives you a breakdown of your order and your ongoing plan. For future orders, we don't send out reminder emails but you can always see your next billing date in the “Subscription” section of your account. You'll also receive an email containing tracking information once your order is ready to begin delivery with the courier.
What Is The Difference Between A White, Red or Mixed Case?
You can choose to get a selection of tasty only White Wines, or alternatively only Red Wines. If you prefer to enjoy a bit of both we have you covered with our Mixed selections.
Tracking information is emailed through to you when the order has been dispatched, this is normally around 9pm on the day before you receive your order. You can also find this information in the “Order history” section which shows your current and previous orders in full.
Can I Change How Often I Get Deliveries?
Absolutely! If you are looking to move to a more spaced out plan just drop us an email or give us a call and we can switch you to a 1 box every 2 months or even 1 box every 3 months plan no problem at all.
What's Wine52?
We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.
Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.
We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!
Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.
When you sign up to our wine club, payment is taken immediately and your first order is processed for shipping. You will normally receive your first case via next day delivery if you order by 3pm, Monday - Friday. We also have a Saturday delivery option if you aren't available during the week.
From sign up, you are billed every 28 days for a new box. You can change this if you would like deliveries to be less frequent, simply contact us through our Help Centre.
For our subscription boxes, these are pre selected and cannot be changed. Our wine experts sample hundreds of wines every year in a mission to get the most exciting and diverse range of quality wines in your case. It's a tough job but somebody's gotta do it!
If you would like to enjoy the benefits of our Wine Club (loyalty rewards, free wine, merchandise and much more!) you must sign up to redeem our services. We're a subscription service, after all!
We are based in Scotland's capital city, Edinburgh!
Should you need to get in contact with us by snail mail, our address is below:
- Beer52
- 8 Melville Crescent
- Edinburgh
- EH3 7JA
- Scotland
Delivery
Evri and Yodel take care of our delivery services for mainland UK. Evri will be used as a courier if you live in other areas, such as Northern Ireland, the Scottish Highlands or Isle of Man.
Do You Offer Next Day Delivery?
Yes! Have a look at the countdown on the main page of our website. Order before this reaches zero to get next day delivery.
For your first box, you can select Next Day delivery if you order by 8pm.
Recurring subscription boxes have an average delivery time of 2-3 working days from the item being shipped out from our warehouse. It can take a little longer in some cases so please allow up to 3 working days from it being despatched before getting in touch.
On sign up, your box will be assigned a tracking number which can be found in your confirmation email or within your Wine52 account.
Download the courier app for real time tracking on your box. You can update your delivery preferences by choosing a safe place, leaving your box with a neighbour or diverting your box to a new address if you're not going to be home.
If you would like to return a box, please contact us through our Help Centre and someone from our friendly team will assist you. All returned items in your box must be unopened and the return logged with our customer service team. Unfortunately, we cannot offer free returns on the boxes of wine due to their heavy weight.
Due to the nature of our product, all cases are non-refundable unless defective in which we will send a replacement or a refund.
Manage Your Wine52 Account
Skip, Pause or Cancel Subscription
You can make changes to your subscription at any time by logging into your Wine52 account.
To pause your account or update your subscription, log into your account at wine52.com
You'll be able to manage your subscription completely from here. To pause your account for a month, click the “Settings” icon visible on the right hand side of your screen. This will reveal a drop-down menu from which you can select a 'Subscription' heading.
Once on the subscription page, just scroll down and click on 'Pause subscription for 1 month'.
To take longer holidays, simply get in touch and let us know how long you would like to pause for and we'll get this arranged for you no problem!
Please note that to cancel your subscription, you'll have to get in touch with our team by calling 0131 563 8739 . We're open Monday - Friday 9am - 5pm.
Please note that we require 24 hours to process your first order before you'll be able to cancel your account.
If you need to update your billing information, please do so by logging into your account. From there, if you click on the “Settings” icon visible on the right hand side of your screen, you'll be able to select “Payments” to update your card details.
Remember to click 'Update' to make sure the new details are saved!
Whether you're moving house or want your box sent to a friend's place, you can easily update your delivery details by logging into your account and clicking the “Settings” icon visible on the right hand side of your screen. From there, just select “Delivery” to update your mobile number, delivery address, as well as any delivery instructions.
It's useful to think about where might be a safe place for orders to be left if you're not home when delivery is made; if you know they'll be secure with a neighbour, on the front porch or in the shed out back, be sure to let your courier know this by completing the “Delivery Instructions” fields!
To change your password, simply log into your account, and click the “Settings” icon on the right hand side of your screen - from there you'll see a “Login Details” heading which, if clicked, will take you to this page where you can update your password.
Just remember to click 'Update' for changes to apply! If you run into any difficulty here just contact us through our Help Centre and we'll get you sorted.
You can find the FAQ's for our refer a friend schemes HERE - https://www.beer52.com/wine/invite-friend
