Wine: Terms & Conditions

Switch to beer?
Refer a friend

We think drinking is more fun with friends so we've set up a great referral programme that allows you to invite your friends with a very special introductory offer. By following your referral link or by entering your referral code at signup, they'll be able to claim 50% off their first case. If your friend stays with us for a full price case we'll award you with a free case of wine as our way of saying thank you. The best part is, you can claim this reward for every friend you refer who stays with us for a full price box!

  • Free case voucher codes will be shown on your account for each successful referral. Your codes are rewarded after your friend's Wine52 subscription recurs at full price (£32 for 3 wines, a magazine and snacks or £41 for 4 wines, a magazine and snacks).
  • Please note this offer is only available once per household and cannot be used to create multiple accounts.
  • The referrer and the referee must have different billing AND shipping addresses.
  • Free cases are not available for gifting subscriptions.
  • You must have an active account to be rewarded free cases.
  • If you cancel your subscription, you will lose any free cases accumulated.
  • To claim your wine with free delivery, copy the voucher code, select a 3 pack Reward case from our shop here and enter the code at checkout.
  • You confirm that you have permission from the person you are inviting to send them marketing information from us.
  • We reserve the right to cancel rewards at anytime if we suspect misuse of the service.
Loyalty Points

You will be automatically awarded points for every order you place, each wine you rate or review and for referring your friends, subject to the standard terms of our Refer A Friend promotion. If you cancel your subscription, all points will be removed from your account. You can avoid this by simply pausing your account. Subject to change, all rights reserved.

Delivery

We use a variety of couriers. Your wine should arrive with you within 1-3 working days of your latest payment.

Covid delivery agreement

Due to social distancing rules, it is not possible for couriers to collect a signature when delivering your parcel. By signing up to our service, you agree to accept delivery confirmation from a courier without signature and agree that if your parcel is marked as delivered or our courier provides photographic evidence of such, this is adequate confirmation of delivery.

Promotions

All vouchers and offers, unless otherwise stated, are intended for single use only. One valid UK credit/debit card per account. Promotions cannot be used in conjunction with any other offers. Multiple uses are not permitted. One voucher usage per household. Your order may be cancelled without warning if multiple uses are made within the same household and any charges will be refunded. In the event your order has already been processed you may lose part or all of any delivery fee (where appropriate) to arrange return.

All text message orders are automatically dispatched and cannot be cancelled, however, if you have changed your mind or there is an issue with wines and you would like to return them to us, you can do this by getting in touch support@wine52.com. We will provide a full refund upon receiving the wines back at our warehouse unopened. Please note we do not offer a free returns service at this time.

Refunds

If you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at support@wine52.com.

Customer Support

At Wine52, we pride ourselves on working with our customers to solve any issues. If we've messed up, we'll make it right. Our support team is always on hand to listen to feedback, concerns or questions: just drop us a mail at support@wine52.com.

Returns

For logistical reasons, Wine52 does not accept returns unless exceptional circumstances apply. In the event of exceptional circumstances, you are responsible for return shipping costs.

Cancellation

Our wine club subscription is billed every 28 days unless otherwise stated, for a total number of 13 boxes per year. You must give at least 3 working days notice before cancelling your subscription to avoid being charged for your next billing cycle, which will automatically take place upon completion of your original subscription. Please note that we require 24 hours to process your first order before you'll be able to cancel your account.

How do I cancel?

We hate goodbyes, but for any reason you want to cancel you can do so at any time. If you'd like to do so, you can look up a handy step-by-step guide in our even handier FAQ, located here. Alternatively, you can give us a ring on 0131 563 8739 .

Please note we need at least 3 working days notice to cancel before your next billing date, and 24 hours to process your first order.

Company Details

Beer52 Limited is a registered company in Scotland with company number SC449930. Our address is 8 Melville Crescent, Edinburgh, EH3 7JA, Scotland.

Age restrictions

You must be over 18 years old to purchase.

Privacy Policy

Your data is in safe hands.

As you browse Wine52, cookies will be placed on your computer to help us measure our content and web flow.

We collect personal information about you to enable us to process and deliver your order. When registering on our website, you consent to Wine52 maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Data Protection Act 1998.

We automatically collect your contact details when you enter them into fields on our signup flow and our wine advisors use this information to contact you to help you to complete the signup process or to offer you special rates to join our club. You are free to opt-out of this communication at any time and we certainly don't aim to bug you.

Pricing

Our monthly subscription club includes 3 wines (£21.01), a copy of our magazine, Glug (£6.99), 2 snacks (£4) and free delivery. The price of £32 includes VAT of £3.50.

Our monthly subscription club includes 4 wines (£30.01), a copy of our magazine, Glug (£6.99), 2 snacks (£4) and free delivery. The price of £41 includes VAT of £5.00.

Monthly rolling subscription is billed every 4 weeks unless cancelled. Any additional orders made on our website or by phone are charged to your payment card when placing your order.

Special Requests

Please let us know if you would not like to receive our magazine or snacks as part of your box. All of our items are sold separately, see pricing info above.

Redeeming Points on our Shop

You must be logged into your account to spend your points. Points can be redeemed on our shop by ticking the 'redeem points' box at our secure checkout. A standard delivery charge of £4.95 applies to any shop order with a cash spend of under £50.

100 points will initially have a value of £1. Discount will be applied as 50% of your basket total.

Please note: loyalty points cannot be used in the same instance as shop vouchers.

21 Day Money-Back Guarantee

All our wine cases come with a 21 day money-back guarantee. You may open the case and try some of the wines, but any opened products will be deducted from your refund. If requested, a return of your case may be necessary and this will be your responsibility. Refunds will cover the goods but not posting and packaging. All refunds will be made within 30 days. Refunds will be made via cheque, bank transfer or crediting your card at the discretion of Wine52.

Wine Substitutions

Due to ongoing disruption relating to Covid-19, some wines in our cases are subject to last minute substitutions. We have to print the magazine far in advance of sending out cases, so the wines displayed on the tasting notes pages may vary slightly to the wines in your case at this time. We assure you that we try our best to avoid this where possible and thank you for your understanding when this happens.